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The Business Process Professional series
Learn the most practical and successful toolkit for process change

Course Leader | Overview | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | Testimonials | Recent Clients | Why the BP Group?

Workshop

Why the BPGroup?

The best of classic BPM blended and extended with the latest developments
The BP Group brings you leading edge BPM tools delivered using a modern accelerated learning approach. When you attend an BP Group certification course you will learn the proven BPM methods plus the latest advances in the field. The BP Group team, led by Master Trainer Steve Towers, offers you a unique hands-on experience for learning BPM. The BP Group has working relationships with BPM bodies worldwide, as well as representing many international trainers who are among the most gifted people in the field.

Reasons to be assured

  1. Quality; the evidence from past graduates speaks louder than anything. You are welcome to talk to people who have attended this training.
  2. Accelerated learning; time is at a premium for busy people. With the accelerated learning formula you learn fast and save time without cutting corners.
  3. First class training team; the course is led by international Master Trainer Steve Towers, who has hand-picked a team of colleagues to provide you with ongoing assistance. Your feedback will relate to the field in which you wish apply BPM.
  4. Personal coaching; you will be assigned a personal coach to help you get the best from the course.
  5. Post-course learning; the study set is a valuable resource long after the training to help you integrate what you learn.
  6. Like-minded people; in group exercises, you will join people who have similar interests to you, e.g. education, coaching, business and therapy.
  7. Value: We want to offer you incredible value in terms of price and quality.

The different methods of learning BPM
In the early days of BPM, all Practitioner and Master Practitioner trainings were 15-20 day courses. As BPM evolved, these longer style trainings began to change. Some companies shortened their training courses to just seven days by bullet pointing and skimming the surface. Other training organisations have supplemented their 7-10 day courses with audio based home learning. The BP Group has an altogether different approach that enhances learning, and develops long-term recall in such a way to provide BPM education to the highest standard.

Experience... the fastest and most effective way to learn BPM
The BP Group was the first company in the world to combine live training with full toolkit support and now multi-media materials from the real classes. This specialised approach means you use your time wisely by watching the videos at your own leisure; so when you apply BPM your mind is fully prepared for you to develop the practical skills at an accelerated pace.

And for 2009...Embrace... the digital revolution with home learning multimedia, totally FREE of charge to support your course.
When you enrol on your Practitioner , Professional or Master Practitioner course you receive FREE OF CHARGE your BPMedia study set which is "Multimedia Video and text library" on one DVD-ROM. The study sets include over 15 hours of video action accompanied by over 200 Powerpoint slides.
All the action appears on your computer screen, meaning you see a filmed edition of a live BPM training course, led by Master Trainer Steve Towers, while reviewing the information and watching the Powerpoint slides unfold. By working through the materials as a complement to live training you will easily grasp the core concepts of BPM at an intellectual level.

Participate... in a training environment, where powerful learnings occur
When you attend the live course you literally bring BPM to life through experiencing, first hand, Real BPM in action. You will not need to sit in long lectures as you will be trying hands-on case studies, derived from the worlds leading organisations. The course is about doing ‘Real BPM’ for results. You will be amazed at how quickly you learn both consciously and unconsciously using this accelerated method of learning.

Levels of Certification
The Business Process Professional certification program provides a seven level advancement from Practitioner through to Mastership.
The latest details of the levels and availability cab be seen at http://www.businesprocessprofessional.com

BPM Practitioner Certification:
The core BPM principles and techniques taught from the perspective of real case studies and Advanced BPM approaches.

BPM Professional Certification:
Advanced BPM fundamentals, Successful Customer Outcomes, Enterprise BPM, Causes of Work (COW) and Points of Failure (POF) approaches and the Customer Expectation Management Method (CEMMethod).

BPM Master Certification:
Advanced BPM and its integration and application into corporate business strategy and models.

BPM Trainers Certification:

The Trainers Training from the original authority on BPM. Welcomed globally equip yourself to train, mentor and lead both Open and Inhouse programmes. Ideal for consultants, trainers in other earlier process techniques e.g. Six Sigma/Lean and suited for both technical and non technical people.

BPM CEMMethod Engineer
Indepth awareness and support of the CEMMethod (http://www.cemmethod.com) for those people wishing to become experts in the use of the most advanced Outside-in advanced process management method available.

 

Who benefits from attending?

Managers :
will learn how to communicate with team members to maximise performance and utilise powerful patterns that account for the distinctions in individual performance.
Coaches: will learn BPM models for effective change. Coaches will learn the value of content free communication and construct sessions based on what the client discloses about his processes.
Educators : will learn strategies that recognise how people learn and interact with BPM differently. Educators will discover the crucial element for long lasting recall.
Practitioners : Will learn some very powerful tools and techniques derived from some of the most successful BPM Case Studies.
Everyone: will learn ways to improve their own and their organisations performance and strategies to be the catalyst of corporate success.

TESTIMONIALS
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

 "Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai

"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, AstraZeneca

“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley , Head of Business Process Management, Psingularity

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* Customer Expectation Management Method (CEMM) is the approach developed from the best practice of leading global corporations and reviewed in the book 'Customer Expectation Management' co-authored by Steve Towers in 2006. (ISBN 092965207X)

 
 
 
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Professional Open Programme
2 or 3 Days
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United States
USA_BPM
Denver
20-22 July - LIMITED SEATS REMAIN
EARLY BIRD
$950
Register for a Class Here

Australia
Oz flag
Business Process Professional
SYDNEY
August 24-26
Register for a Class Here

BPM & Performance Management
SYDNEY
August 27
Register for a Class Here

Business Process Professional
MELBOURNE
Aug 31, Sep 1-2
Register for a Class Here

Business Process Professional
BRISBANE
September 7-9
Register for a Class Here

BPM & Performance Management
PERTH
September 15
Register for a Class Here

Gulf
UAE flag
Dubai
, UAE
18-20 October
EARLY BIRD
Register for a Class Here

England
London

2-4 November
£950 - EARLY BIRD
Register for a Class Here

For a full programme of Open, Inhouse and Online classes please
drop us a line

 

2009 program includes:
USA
Argentina
Uruguay
Brazil
Mexico
UK
Australia
India
Singapore
Saudi Arabia
Dubai
Kuwait
Portugal
Spain
Hungary
Germany
Switzerland

 

Recent Clients

Accenture
AEC - Kingdom Saudi Arabia
African Development Bank
Allied Pickfords
Altera Corporation
Allstate Insurance
Amadeus Services
Amgen
ARAMCO
AstraZeneca
AXA
Bank of Ireland
Bank of Ireland Life
Bank of Scotland
Barclays Bank
Best Buy
BizAgi
BMW
Boeing
Booz Allen Hamilton
Bristol-Myers Squibb
Britannic Insurance
BT
BUPA
Cable & Wireless
Cahoot
Capital One
Catalyst
Citibank
Citigroup
Compassion International
Cornhill Insurance
CSC
DaimlerChrysler FS
DOD
DHL
EDS
Egg (Internet Bank)
Eli Lilly
ESCOM
FileNet
Frontrange Solutions
Gemserv
Goldman Sachs
Hallmark Cards
Hitachi Consulting
HBOS
IDS Scheer
Institute of Banking Studies
IQPC
Kainos Software
Kingfisher
KPMG
Lloyds TSB
MARS
Middlesex Mutual
Mortoff (Hungary)
National Audit Office
National Grid
Nationwide
Nature Conservancy
Naval Postgraduate School
NBK
Office of the Deputy Prime Minister
OGE Electric
Ogimatech
Price Waterhouse Coopers
Prudential
PTC
Riyadh Bank
Roche Pharma
Royal Bank of Canada
Rulesware Inc.
Sanctuary Housing
Service Petrolier Schlumberger
7-Eleven
Shell SKB
Smiths Aerospace
Sonae Industries
South West Airlines
Sun Microsystems
Tesco
Tesoro Corporation
TIBCO
Retailers (on non disclosure)
University of Arkansas
University of Phoenix
Various Utilities (US & UK)
Virgin Group
Vodafone
Wells Fargo
Wipro
Workers Compensation Board
Zain
Zurich International